B2B

Support

remote

Fintech Product Company is looking for a Support Tier 2 to work remotely.

The company is the world's fastest financial technology provider, offering a comprehensive, turn-key solution for automated trading systems and brokers. Certified with over 100 FX trading venues representing over 95% of FX liquidity, it delivers an end-to-end solution through a unified API for both Maker and Taker, enabling its customers to focus on their core businesses.

The company has created a product that allows international companies and banks to conduct instant transactions on global currency exchanges with minimal time delay using the company's low-latency gateway. This solution is an advantage for them to get ahead of competitors by fractions of milliseconds.The company is actively growing every year and continues to continuously hire IT specialists for various positions. They are stable in the market, constantly evolving, and have many new projects.

As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

Responsibilities:

Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

Requirements:

Experience in technical support (Tier 2 or Tier 3)

Linux experience

Knowledge of scripting languages such as Python and Bash.
Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
Understanding of networking principles, including telnet and TCP/IP.
Collaborate with cross-functional teams such as R&D, Integration, PM