Intern Customer Support Manager

We’re looking for a Customer Support Manager with Polish to help our clients use the Ringostat platform effectively 🚀

✅  Ringostat is a Ukrainian AI-powered platform for telephony, call tracking, and analytics. We’re the only official Google Analytics partner in Eastern Europe.

Ringostat ranks among the top 10 platforms globally in its category and regularly receives High Performer awards on G2. In 2025, the company was featured in Forbes Ukraine’s Next 250 most promising companies and the top 25 most innovative startups of the year.

Our clients include OLX, Dom.ria, LUN, Jooble, Ajax, and Peugeot. We also partner with over 200 top global companies.

Our mission is simple: to level up our clients’ businesses to the highest possible standard!

😎 Your skills:

👉 Soft skills:

1. Attentiveness to detail.
2. Ability to learn and self-learn.
3. A genuine desire to help others.

👉 Hard skills:

1. Polish language proficiency at B2+/C1 level.
2. Ukrainian language proficiency at a native level.
3. Strong PC skills and confidence with digital tools.

If you already have more skills — great! That will make your onboarding easier. If not — we’ll teach you everything and guide you step by step 😊

👉 It’s a plus if you also have:

1. English at B2 level.
2. A general understanding of SEO, PPC, web analytics, IP telephony, or CRM systems.

🦾 What you’ll do:

1. Handle customer inquiries via chat and occasionally phone (95% via chat).
2. Assist users in setting up projects.
3. Work with our knowledge base (updating and creating instructions).
4. Use a CRM system to communicate with other departments.
5. Record customer feedback and bugs to pass on to the development team.

🙌🏻 We offer:

1. Competitive base salary + monthly bonus, which you can influence directly.
2. Remote or office-based work (locations in Odesa, Kyiv, Kharkiv, and Cherkasy). All offices are equipped with backup power.
3. Individual and group sessions with a corporate psychologist.
4. Paid vacation — 18 working days, 8 paid sick days per year (no doctor’s note needed), and 11 official holidays.
5. 50% compensation for professional development (courses, training, webinars, etc.).
6. Cafeteria Plan — 3000 UAH per quarter for education, health, sports, hobbies, and more. We cover 50% of your selected expenses.
7. Additional paid day-offs for life events.
8. Transparent sabbatical policy — long-term leave from 1 to 3 months.
9. Supportive onboarding and mentoring throughout your probation period.
10. Internal discounts for food delivery, entertainment, home services, tech, books, education, health, sports, and financial services.
11. Fast decision-making and experimentation — no unnecessary bureaucracy or micromanagement.
12. Professional events and chats across Netpeak Group for experience sharing.
13. Team-building activities to keep us connected — even during tough times.
14. A clear stance and concrete actions toward Ukraine’s Victory. Since the start of the full-scale invasion, we’ve donated over $4,000,000 to military and humanitarian efforts.

And perhaps one of the biggest perks — working in a company where your voice matters. Here, both your manager and team are open to dialogue and ideas 😉