Senior Support Engineer

Position Overview

We are seeking a skilled and proactive Senior MSP Engineer to provide comprehensive technical support and infrastructure management for our diverse client base. You will be responsible for ensuring the smooth operation and security of our clients' IT environments, encompassing a wide range of technologies.

Please be advised that the working hours for this position are approximately 17.00 pm — 02.00 am CET.

Requirements:

• Proven experience as an MSP engineer, L2/L3 technical support Engineer, senior system administrator or similar role.
• Strong understanding of Microsoft 365 and Azure technologies.
• Proficiency in Windows systems. MacOS, and Linux will be a plus.
• Solid networking skills, including DNS, DHCP, VPN and routing.
• Strong experience with network devices such as routers, gateways, switches, and Wi-Fi access points.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Experience with ticketing systems.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, CompTIA Network+, etc.) are a plus.

Responsibilities:

• Microsoft 365 Administration:
• Microsoft Azure Management:
• Operating System Support:
• Networking and Infrastructure:
• Printer/Scanner Support:
• Client Communication and Documentation:
• Proactive Monitoring and Maintenance: