B2B

Other

remote

UPSTARS is a product IT company where both people and brands take off 🚀 Our main focus is tech solutions and B2B services for international clients. We launch award-winning iGaming projects that shine bright in industry rankings ✨

And yes — supporting a transparent, legal Ukrainian market is a must. That’s why we became the third company in Ukraine to receive a B2B license for providing iGaming services.

In 2026, we’re scaling fast — both projects and our dream team. So now we’re looking for a Technical Account Manager to join our crew and help make magic happen.

✅ Main tasks

manage technical B2B integrations with the payment gateway;
guide clients through the integration process, from initial inquiry to production launch;
analyze technical issues (payments, statuses, errors, callbacks), identify root causes, and propose solutions;
work with logs and transactions to analyze operational flows and payment system behavior;
configure client setups: cascading, payment systems, methods, and rules;
optimize client performance through proper configuration (rather than simply escalating to r&d);
collaborate with developers and QA to resolve complex cases;
provide post-launch support and respond promptly to incidents;
identify bottlenecks in client interaction processes and suggest improvements;
provide structured client feedback to the product team.

💪 Mandatory requirements

2+ years of experience in B2B client-facing technical roles;
understanding of payment system principles and transaction flows (deposits/payouts, statuses, callbacks);
basic understanding of APIs: requests/responses, HTTP status codes, webhooks;
ability to read and apply API documentation in practice;
experience working with logs and analyzing technical cases (or willingness to learn);
ability to troubleshoot independently without constant developer involvement, manage multiple integrations simultaneously, and maintain context;
intermediate level of English or higher for communication with partners.

🤞 Nice to have

experience with payment providers or gateways;
understanding of cascading, routing rules, and payment method configuration;
experience with Postman/Swagger and logging or monitoring systems (Sentry, Grafana, etc.);
basic understanding of how backend services and integrations work.

🌟 Our Values & Perks

team spirit – we work, celebrate, and make an impact together;
positivity – we enjoy what we do and love feedback, great vibes, and cool challenges;
opportunities – clear career paths, performance reviews, mentoring, and personal growth programs;
courage – we take on star-level challenges and ambitious goals;
openness – we talk straight, value feedback, and encourage proactivity;
innovation – we build tech solutions from scratch and automate routine stuff to focus on growth;
freedom over bureaucracy – less red tape, more action.

🍪 Must-have

work where you feel safe and comfortable — in our offices or remotely;
official employment in Ukraine or Poland — we’ll help with all the paperwork;
20 paid vacation days, national holidays, and sick leaves — we believe in work-life balance;
medical insurance at top clinics and psychologist coverage via Pleso;
benefit Café – spend your monthly allowance on hobbies, sports, or anything you love;
fun events, workshops, team buildings, and corporate parties;
learning budget, corporate English, workshops, and online library access.