Documentation Specialist

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Latvia, Romania, India, Canada, Serbia, UAE and Bulgaria, we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.

ARRISE welcomes talented professionals to join our challenging and dynamic project as а Documentation Specialist. We are looking for passionate, innovative, results-oriented specialist with heart-deep commitment to success to be a part of our company.

Successful candidates should correspond to the following required competencies:

Professional skills:

• Experience in technical writing 2+ years.
• Experience in customer support.
• High proficiency in English, both written and verbal.
• Good knowledge of tools (MS Word, Excel, XML, Jira).
• Technical document creation and maintenance.
• Expert level specialist with Microsoft Word.

General skills:

• Advanced level of English and Ukrainian (reading/writing).
• Quick understanding and learning abilities.
• Ability to work on several tasks in parallel.

Responsibilities:

• Plan, create, and modify technical documents, including user specifications, internal SOPs, manuals and maintain the FAQ knowledge.
• Analyse information required for the development or update of policy, procedure and form documentation, reports.
• Review and/or copyedit content developed by other members of the team.
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
• Consult software and technology subject matter experts to review, modify, and revise complex documentation for all levels of product knowledge.
• Assess and evaluate the employee needs and level of knowledge relevant to technical documentation.
• Collaborate with managers and functional team members to study instructions and processes and make instructions easier to comprehend.
• Integrate user-friendly content in illustrations, graphs, and infographics for enhanced user experience.
• Maintain information required for functional and operational teams reference (e.g. user lists) as required.
• Maintain documentation storage structure as per set standard.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.