Service Delivery Manager (D365 F&O)

GLOBRECS | Global Recruitment Solutions is a Polish-Ukrainian company specializing in fast and precise recruitment. We help our clients hire top professionals across Europe and North America.

Our client is a leading global IT services and consulting company dedicated to Microsoft technology, offering a comprehensive set of Microsoft cloud solutions to its clients across 33 offices in the Americas, Europe, and Asia.

We are seeking a Service Delivery Manager (D365 F&O) who will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management.

KEY RESPONSIBILITIES

• Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services;
• Build strong client relationships, ensuring satisfaction and identifying opportunities for growth;
• Understand customer needs and oversee service delivery aligned with business objectives;
• Manage escalations effectively, ensuring quick resolution;
• Own SLAs and budgets, driving efficiency and cost optimization;
• Analyze feedback and continuously improve services through creative solutions;
• Collaborate across teams to define service standards and resolve complex issues.

QUALIFICATIONS

• You are well organized and accountable, fostering ownership and high-quality service delivery within the team;
• Skilled in managing transitions from project delivery to managed service operations;
• Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams;
• Proactive in developing personal and team capabilities to meet evolving customer needs;
• Strong communicator with the ability to identify customer needs and drive service improvements;
• You have a Bachelor’s or Master’s Degree in Business, IT, or a related field;
• Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem;
• In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365;
• Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates;
• Familiarity with Lean, Agile/Scrum, DevOps, and project management principles;
• Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities;

WHAT YOU WILL GET IN RETURN

• It’s a full-time remote B2B contract job;
• Friendly working environment with supportive colleagues;
• Competitive and attractive salary;
• Provided working tools (laptop and mobile phone);
• Opportunities for professional and career growth in a fast-growing international company.

GLOBRECS | Global Recruitment Solutions – your success is our challenge!