B2B

Sysadmin

Hi there!

We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.We are looking for an Help Desk Specialist in Warsaw office.

Responsibilities:

Providing technical support to users via Help Desk (1st and 2nd line): handling incidents and service requests
Supporting and configuring workstations on Windows/macOS/Linux
Preparation, configuration, and formatting of new devices (laptops, PCs, peripherals)
Equipment accounting: issuance, receipt, preparation for reuse
Support for users in solving basic and intermediate IT problems (hardware/software)
Consulting on software use and configuration
Employee onboarding/offboarding (configuring access, equipment, work environment)
Registering and configuring devices in MDM (enrollment, compliance check)
Checking devices for basic vulnerabilities and compliance with security policies

Skills & Qualifications:

Solid knowledge of Windows, macOS, and Linux operating systems
Experience with Google Workspace
Understanding of software installation, configuration, and optimization principles
Practical experience in formatting and preparing equipment for use
Understanding of IT support processes and working with users
Experience with MDM/endpoint management is a plus
Ability to work with ticket systems (Jira, Service Desk, similar)
Understanding of ITSM processes (Incident, Request, Change — at a practical level)
Skills in working with scripts/automation (PowerShell/Bash — a plus)
Knowledge of networks: TCP/IP, DNS, DHCP, VPN (user-level troubleshooting)
Ability to maintain technical documentation and user instructions
Understanding of SSO/MFA/Conditional Access principles (at the level of use and basic settings)
Experience with corporate SaaS services (password managers, collaboration tools)
English B1 – Intermediate
Ukrainian B2 – Upper Intermediate

What We Offer:

Flexible schedule and freedom to choose: work from our office in Warsaw.
24 paid vacation days, sick leave, and medical insurance (currently in Ukraine, other countries — in progress).
A friendly, open-minded team where it’s easy to ask questions, learn, and be yourself.
Coverage for professional events and training.
Birthday gifts, team buildings, and genuine team connection.
Zero energy or business ties with the aggressor country — and we’re proud of that.

🚀 Ready to join a team?

Then welcome on board — let’s grow smarter together!