Customer Success Manager

Format: remote with occasional client meetings, around 20-30% of working time/full-time
Schedule: from 9.00 — 17.00 or flexible (full freedom in planning your day)
Location: Warsaw

 Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management. With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a startup with a proven track record of success, actively scaling across Europe. 

[Forbes about Choice] 

We are looking for a business-oriented Customer Success Manager to join our team.

Responsibilities:

• Manage existing key clients: maintain and grow long-term relationships.
• Monitor client financial metrics: detect downturns early, flag risks, and provide actionable recommendations.
• Advise clients on how to use the product most effectively to achieve their business goals.
• Upsell and cross-sell: expand product functionality to increase average deal value while delivering real client value.
• Drive client retention and reduce churn rate.
• Proactively resolve strategic client issues in a win-win manner (focus on business guidance, not technical support).
• Who we are looking for:
• A professional with a business-oriented mindset: someone who thinks long-term and acts strategically rather than tactically.
• Located in Warsaw
• Languages: Polish — C1 must, Ukrainian — C1/native must, English: B2+ 
• Experience as a Customer Success Manager / Key Account Manager or in a similar role focused on managing and growing existing clients.
• Proven track record in upselling, cross-selling, and client retention.
• Strong understanding of client financials and ability to communicate in business terms.
• Proactive in identifying risks and implementing solutions before issues become critical.

What we offer:

• Competitive compensation 
• Regular performance reviews and career growth opportunities
• Growth opportunities based on your performance and leadership potential
• Opportunity to influence processes
• Work in an international product company
• Supportive team and healthy company culture
• If you are interested or can recommend someone suitable, let’s connect! It might be a great match!